Sagili Privacy Policy
– Keeping Your Data Safe

1. Introduction

This Privacy Policy explains how Sagili ("we," "us," or "our") collects, uses, stores, and protects personal information when you use our platform. It applies to all players registered in the Philippines and covers all interactions with our website, games, and customer support.

By creating an account or accessing any part of the Sagili platform, you confirm that you have read and understood this Privacy Policy and agree to the practices described here. If you do not agree, please discontinue using the platform.

2. Information We Collect

We collect information in the following ways:

Information you give us directly:

• Full name, date of birth, and gender
• Email address, mobile number, and home address
• Government-issued ID and supporting documents for KYC verification
• Payment details such as bank account information or registered e-wallet identifiers
• Communications you send to our support team

Information collected automatically:

• IP address, device type, operating system, and browser information
• Pages visited, time spent on the platform, and game activity logs
• Session data and login timestamps
• Cookies and similar tracking technologies

3. How We Use Your Information

The information we collect is used to operate, improve, and personalize your experience on Sagili. Specifically, we use your data to:

We will only use your personal data for the purposes described above. We do not use your data for automated decision-making or profiling in ways that would significantly affect your rights.

4. Sharing Your Information

Sagili does not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted parties under specific, limited circumstances:

• Payment processors: To facilitate deposits and withdrawals via local bank transfers and e-wallets such as GCash and Maya.
• Identity verification providers: To complete KYC checks and confirm your eligibility to play.
• Technology and hosting partners: Who help us operate and maintain the platform securely.
• Legal and regulatory authorities: When required by Philippine law or in response to a valid legal request.
• Fraud prevention services: To detect and prevent unauthorized transactions or account misuse.

All third parties we work with are bound by confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared.

5. Data Security

We take the protection of your personal data seriously. Sagili uses a combination of technical and organizational measures to keep your information safe, including:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive account and payment data
• OTP-based two-factor authentication for account access
• Regular security audits and vulnerability assessments
• Restricted internal access — only authorized staff can view personal data on a need-to-know basis

While we apply robust security practices, no online platform can guarantee absolute security. We encourage you to use a strong, unique password and enable OTP verification on your account for added protection.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specific retention periods also apply for legal and compliance reasons:

• Account and transaction records are typically retained for a minimum of five years after account closure, in line with applicable regulations.
• KYC documents are retained for the period required by applicable anti-money laundering rules.
• Support correspondence is kept for up to two years from the date of the last interaction.

When your data is no longer needed, we securely delete or anonymize it so that it can no longer be linked back to you.

7. Cookies and Tracking

Sagili uses cookies and similar technologies to enhance your experience on the platform. Here is a quick overview of the types we use:

• Essential cookies: Required for the platform to function properly, such as keeping you logged in and remembering your preferences.
• Analytics cookies: Help us understand how players use the platform so we can improve performance and user experience.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some features of the platform work.

8. Your Rights

As a player based in the Philippines, you have rights regarding your personal data. These include the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information linked to your account.
• Deletion: Request erasure of your personal data, subject to legal retention requirements.
• Objection: Object to certain uses of your data, such as marketing communications.
• Portability: Request that we provide your data in a structured, machine-readable format.
• Withdrawal of consent: Where we rely on your consent to process data, you can withdraw it at any time.

To exercise any of these rights, contact our support team through the platform. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Protection of Minors

Sagili is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has registered on the platform, we will immediately close the account and delete all associated data.

If you believe that a minor has accessed or registered on Sagili, please contact our support team right away so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated version will be posted on this page with a revised "Last updated" date. For significant changes, we may also notify you via email or an in-platform message.

Continued use of the Sagili platform after any updates are posted means you accept the revised Privacy Policy. If you have concerns about the changes, you are welcome to contact our support team for clarification.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, our team is ready to help. You can reach us through the live chat feature on the platform or by emailing our support address listed in the footer of this page.

Please use the email address registered to your Sagili account when contacting us about data-related matters so we can verify your identity and respond efficiently.